OUR SERVICES

customized customer service solutions

At Bravada, we are dedicated to providing exceptional client service solutions tailored to your business needs.

Level 1 Support Services

Basic Troubleshooting
Initial Incident Logging and Tracking
O365 Admin Account
Software Installation and Configuration Assistance
Basic Network Connectivity Issues
Frequently Asked Questions (FAQ) Handling
First-Line Product Support and Information

Scheduling Coordinator

Customer Support Services

Point Of Sale Support

Installation and Setup
Software Updates and Upgrades
Hardware Maintenance Coordination for Repairs
Transaction and Payment Processing Assistance
Network and Connectivity Troubleshooting
User Training and Support
Data Backup and Recovery
Security and Compliance Assistance

Why Bravada Customer Service

Operating within North America, we align closely with your time zones and cultural expectations —ensuring seamless communication and collaboration, unlike providers in regions like China, India, or the Philippines.

Minimize your payroll costs without compromising quality. Our solutions can reduce recruitment and operational expenses by up to 40%, maximizing profitability and growth potential.

Address the demand for faster, more responsive service. With our expertise, we enhance customer satisfaction and create a consistent client experience through seamless system integration and rigorous KPI standards.

Combat recruitment challenges and retention issues with our skilled bilingual agents who emphasize human connection, supported by advanced AI technologies.

Our Spanish-English bilingual agents offer specialized support for regions with growing Spanish-speaking populations—an edge not commonly provided by overseas call centers.

Relieve your top-level staff from repetitive tasks that lead to burnout. We streamline workprocesses to improve employee satisfaction and retain valuable talent.

Benefit from customized, multi-channel communication solutions designed to meet your unique needs across phone, chat, and email.

Our dedicated teams bring stability and continuity to your service. Each team is led by a seasoned trainer and team lead, ensuring seamless performance and training transitions without disrupting your operations.

Get In Touch

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