Basic Troubleshooting
Initial Incident Logging and Tracking
O365 Admin Account
Software Installation and Configuration Assistance
Basic Network Connectivity Issues
Frequently Asked Questions (FAQ) Handling
First-Line Product Support and Information
Lead Qualification
Cold Calling
Follow-Up Calls
Scheduling Appointments
Data Entry and CRM Management
Feedback Collection
Inbound and Outbound Call Center Services
Email and Chat Support
Client success management
Ticket tracking
Installation and Setup
Software Updates and Upgrades
Hardware Maintenance Coordination for Repairs
Transaction and Payment Processing Assistance
Network and Connectivity Troubleshooting
User Training and Support
Data Backup and Recovery
Security and Compliance Assistance
Remote Support
