Bilingual Application Support & Customer Service
Bravada is a woman-owned company that provides nearshore bilingual co-manage application support and customer service, helping businesses overcome the rising costs and challenges of hiring, training, and retaining talent.
According to the US Small Business Administration, companies who use our services will cut costs up to 40% by eliminating the costs associated with recruitment, education, retention, human resources, administration overhead, office space, computer equipment, utilities, health & business insurance, payroll taxes, federal and state unemployment tax, workers' compensation, retirement plans, family and medical leave, fringe benefits, bonuses, depreciation, accounting, and legal expenses.
Our success derives from forming strong and lasting partnerships focusing on a client’s key performance indicators, providing exemplary customer service, and hiring exceptional talent in beautiful Mexico.
Leave the expensive process of hiring abroad to us, while you focus on your core business. All our employees are skilled and 100% bilingual to provide service in both English and Spanish.
Our Services
Our consumer application support specialists provide assistance to your customers related to the installation, operation, and maintenance of your company’s computer hardware and software application programs. They handle support calls, chats, emails, and tickets to resolve support-related issues.
Hiring, training, and retaining your own CS staff to handle tech support for level-1 and level-2 diverts valuable resources from your most profitable projects and priorities. Bravada’s economical services will provide the consistent, scalable, and high-quality service your customers depend on.